Return and Cancellation Policy

At Tripway Holidays, we strive to provide a seamless travel experience for our customers. Our policies are designed to ensure transparency and satisfaction for all services, including group tours, roundtrips, and one-way trips.

1. Cancellation Policy

For Group Tours:

Cancellation by the Customer:

• 15 days or more before the departure date: 80% refund of the booking amount.
• 7-14 days before the departure date: 50% refund of the booking amount.
• Less than 7 days before the departure date: No refund.

Cancellation by the Company: If the tour is canceled due to unforeseen circumstances, a full refund will be provided or an alternative tour will be offered.

For Roundtrips and One-Way Trips:

Cancellation by the Customer:

• 24 hours or more before the trip: 100% refund minus a service charge of [Service Fee Amount].
• Less than 24 hours before the trip: No refund.

Cancellation by the Company: If the trip is canceled by us, customers will receive a full refund or a free rescheduling option.

2. Refund Process

• Refunds will be processed within 7-10 working days of receiving the cancellation request.
• Refunds will be made to the original payment method used during booking.

3. Modifications to Bookings

• Group Tours: Changes in the itinerary or date are subject to availability and may incur additional charges.
• Roundtrips and One-Way Trips: Rescheduling is allowed up to 12 hours before the trip, subject to availability and a rescheduling fee of [Fee Amount].

4. No-Show Policy

• If the customer fails to show up for a scheduled trip without prior notice, no refund will be provided.

5. Force Majeure

In case of unforeseen events (natural disasters, government restrictions, etc.), the company reserves the right to modify or cancel services. Customers will be provided a refund or rescheduling option as applicable.

For assistance with cancellations, refunds, or modifications, please contact our customer support team at tripwayholiday@gmail.com